Privacy Policy.

01About this policy

This policy applies to Haavn Technologies Pty Ltd (ABN 16 699 019 362) and its brands, including HAAVN, HAAVN BLACK and SOLUM (we, us and our). It covers personal information we handle through this website, when you register your interest or contact us, and when you become a customer.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

By using this website or giving us your personal information, you acknowledge that it will be handled as described in this policy.

02What we collect

Information you give us

When you register your interest in SOLUM, we collect:

• your first and last name;
• your email address;
• your phone number, if you choose to give it;
• the setting you are considering (city, coast or country) and your state;
• your preferences, if you choose to share them: the model, cladding, interior palette, joinery and delivery option you are interested in, and how you would prefer to pay;
• anything you write in your message.

When you contact us, enquire, or become a customer, we may also collect your postal and site address, details about your site and your plans for it, information gathered during a site assessment, the details of any builder you engage, your selections, and the information needed to prepare quotes, contracts and invoices and to arrange manufacture, delivery and installation.

Payments are processed by our bank or payment providers. We do not store full card details.

Information collected automatically

When you visit this website, our hosting provider automatically records technical information needed to deliver and secure the site, such as your IP address, browser and device type, the pages requested, the referring page, and the date and time of the request.

This website does not use analytics, advertising or tracking cookies, tracking pixels, or third-party scripts. We do not build profiles of visitors.

Sensitive information

We do not ask for sensitive information, such as information about health, racial or ethnic origin, religious or political beliefs, or sexual orientation. Please do not include it in your messages to us.

Information we did not ask for

If we receive personal information we did not ask for and could not have collected under this policy, we will destroy or de-identify it where it is lawful and reasonable to do so.

03How we collect it

We collect personal information directly from you wherever we can: through this website, by email, by phone, in person, and through the documents you give us.

Sometimes we collect it from others, but only where you would reasonably expect it or have agreed. For example, from a builder, architect or other person acting for you, or from public sources such as planning and property records when we assess a site.

04How we use it

We use personal information to:

• respond to your enquiries and requests;
• keep you informed about SOLUM and the HAAVN BLACK series, including its release and pre-orders, if you have registered your interest;
• assess your site, prepare quotes, and enter into and carry out agreements with you;
• manufacture, deliver and install your home, and provide support afterwards;
• manage our relationship with you, including billing and record keeping;
• operate, secure and improve this website and our services;
• meet our legal and regulatory obligations, and establish, exercise or defend legal claims.

We use and disclose personal information only for the purpose we collected it, for a related purpose you would reasonably expect, with your consent, or where the law requires or allows it.

05Updates and marketing

If you register your interest, we will send you updates about SOLUM and the HAAVN BLACK series. We may also tell you about other HAAVN homes and services we think will interest you.

Every email we send includes a way to unsubscribe, and you can ask us to stop at any time by contacting us. We send electronic messages in line with the Spam Act 2003 (Cth).

We do not sell, rent or trade your personal information.

06Who we share it with

We share personal information only as needed for the purposes in this policy, with:

• service providers who support our business, such as website hosting, email, form handling, customer relationship management, cloud storage, IT and payment providers;
• the manufacturing, freight, logistics, crane, installation and other partners involved in delivering your home;
• builders, architects, surveyors and other professionals involved in your project, with your knowledge;
• our professional advisers, such as lawyers, accountants and insurers;
• our related companies, including within the 7EVEN Capital group;
• a buyer or successor of all or part of our business, if that business is sold or restructured;
• government agencies, regulators, courts and others where the law requires or allows it.

We require our service providers to handle personal information only for the services they provide to us, and to protect it.

07Overseas disclosure

Some of our service providers store or process information outside Australia. This website is hosted by Vercel Inc., whose infrastructure is based in the United States. Our other cloud and software providers may store information in the United States and other countries.

Where your home is manufactured or shipped from outside Australia, we may disclose the details needed for manufacture, shipping and customs, such as your name, contact details and delivery address, to our manufacturing and freight partners, currently in China.

Before we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

08Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps include encrypting information in transit to and from this website, limiting access to the people who need it, using reputable providers with strong security practices, and keeping our systems up to date.

No method of transmission or storage is completely secure. If you have reason to believe your information is no longer secure, please contact us straight away.

09How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires.

• Register of interest details are kept until you ask to be removed, or for up to two years after we last hear from you, whichever is sooner.
• Customer, contract and financial records are kept for at least seven years, as Australian tax and corporations law requires, and for as long afterwards as needed for warranty and legal purposes.

When we no longer need personal information, we take reasonable steps to destroy it or de-identify it.

10Data breaches

If a data breach involving your personal information is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme, and tell you what you can do to protect yourself.

11Access and correction

You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.

We will need to confirm your identity before we act on a request. We will respond within 30 days. There is no charge for making a request or for correcting your information. If providing access involves significant work, we may charge a reasonable fee, and we will tell you before we do.

If we refuse a request, we will tell you why in writing and how to complain. If we decline to correct your information, you can ask us to attach a statement to it noting that you consider it inaccurate.

12Dealing with us anonymously

You can browse this website without telling us who you are, and you can ask us general questions without giving your name. To register your interest, respond to a specific enquiry, or provide a quote or home, we need to know who you are and how to contact you.

13Cookies and browser storage

This website does not set cookies.

Your SOLUM selections, such as the model, cladding, interior palette and delivery you choose, are saved in your own browser's local storage, so the site remembers them if you return. They stay on your device and are not sent to us unless you submit them through the register form. You can clear them at any time through your browser's settings.

14Automated decisions

We do not make decisions about you by computer programs that use your personal information in a way that could significantly affect your rights or interests. If that changes, we will update this policy first.

15Children

This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

16Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint promptly, investigate it, and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

17Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated. If we make a significant change, we will take reasonable steps to let you know.

18Contact us

For any question about this policy or your personal information, or to make a request or complaint, contact our Privacy Officer: